Vidmate Update Software
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05:00 MacBook Pro software update failure; 18 years old. Customer: Software update not completing MacBook Pro JA: I understand your MacBook Pro's software update isn't completing. Could you please share the macOS version currently installed on your MacBook Pro? Customer: Helping a friend. It's old. Computer is 18 years old JA: Got it, you're helping a friend with a 18 year old MacBook Pro. Do you know if there's an error message or code appearing when the update fails? Customer: It asked if you want update, started the field and when they restarted the error noting IRL to contact appeared (startup) JA: Thank you for explaining that the update started but after restarting, an error appeared instructing to contact support. Do you happen to know the exact model of the MacBook Pro or its year of release? Customer: I am not an apple person or user. He notes it is 18 years old and I do not s3 a model number. Looking JA: Thanks for checking! No worries if you can't find the exact model number. Do you know if your friend has tried any steps to resolve the issue, like restarting in Safe Mode or using macOS Recovery? Customer: He has not. 22 views 100%
01:41:56 MacBook Pro software update failure; 18 years old.Customer: Software update not completing MacBook ProJA: I understand your MacBook Pro's software update isn't completing. Could you please share the macOS version currently installed on your MacBook Pro?Customer: Helping a friend. It's old. Computer is 18 years oldJA: Got it, you're helping a friend with a 18 year old MacBook Pro. Do you know if there's an error message or code appearing when the update fails?Customer: It asked if you want update, started the field and when they restarted the error noting IRL to contact appeared (startup)JA: Thank you for explaining that the update started but after restarting, an error appeared instructing to contact support. Do you happen to know the exact model of the MacBook Pro or its year of release?Customer: I am not an apple person or user. He notes it is 18 years old and I do not s3 a model number. LookingJA: Thanks for checking! No worries if you can't find the exact model number. Do you know if your friend has tried any steps to resolve the issue, like restarting in Safe Mode or using macOS Recovery?Customer: He has not. 159 views 100%